Back to Course Catalog > Microsoft Certification > Microsoft Certified Desktop Support Technician MCDST
Description
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to troubleshoot desktop environments running Microsoft Windows.

Audience
The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations

Prerequisites
An MCDST candidate should have 6–12 months of experience supporting end users of a desktop operating system.

Certification Track
Course Schedule

Exam - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Course - Supporting Users Running the Microsoft Windows XP Operating System (3 days)
Exam - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System (2 days)

Acquired Skills
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists

Requirements
MCDST candidates are required to pass two core exams. These two exams are:
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Elective exams are not required.

For more information on the MCDST credential go to www.microsoft.com/mcds.